Privacy Policy

Who we are

Social Commerce Accountants Limited (registered in England under 13802919) provides specialist ecommerce accounting services for scaling UK DTC brands. This policy explains how we collect, use and protect information submitted through this website.

Information we collect

When you submit a proposal request, we collect the details you provide: your name, email address, business website, revenue band and the accounting frustrations or business context you choose to share. Submission requests also capture the IP address of the request for abuse-prevention purposes (rate limiting).

If you sign up for our checklist or seller notes, we collect your email address and the page you signed up from. We use it to send the content you asked for and an occasional email about UK ecommerce accounting — you can unsubscribe at any time, and we delete unsubscribed addresses from the mailing list. The lawful basis is consent.

Booking a call

Discovery calls are scheduled through TidyCal. If you book a call, the details you enter into the booking form (name, email, anything you add in the notes) are processed by TidyCal under TidyCal's privacy policy and shared with us to run the call.

How we use information

We use this information to assess fit, prepare a personalised ecommerce accounting proposal, respond to your enquiry, improve our website and maintain basic records of inbound requests.

Lawful basis

Proposal-request data: legitimate interest in responding to your enquiry and qualifying prospective client relationships. Product analytics: consent — analytics only load if you click "Accept" on the cookie banner.

Storage and suppliers

Proposal requests are stored in Supabase (Postgres, EU region) for the operation of the website and managing enquiries. Internal notifications of new enquiries are sent via Resend. Access is limited to people who need it to respond to enquiries or maintain the service.

Analytics and cookies

This site uses PostHog (EU-hosted, hosted at eu.i.posthog.com) for privacy-conscious product analytics — page views, form interactions and click events on the proposal flow. PostHog only loads after you accept analytics on the cookie banner; if you decline, no PostHog scripts run and no PostHog cookies are set.

When accepted, PostHog sets a small number of cookies (including ph_* session and identity cookies) and stores event data including page paths, click events, viewport size, browser and country (derived from IP, IP itself is discarded on ingestion). Event retention is set to 12 months in the PostHog project. No third-party advertising trackers, no Google Analytics, no Facebook Pixel.

The only consent state we store is a single sca-consent entry in your browser's localStorage (value: accepted or declined) so we don't ask again on every page load.

Retention

Proposal-request data: kept for as long as needed to respond, follow up, audit, secure and maintain business records. Analytics data: 12 months. You can ask us to delete enquiry data where there is no overriding legal reason to retain it.

Your rights

Under UK data protection law you may have rights to access, correct, delete or restrict use of your personal data, and to object to certain processing. You can withdraw analytics consent at any time by clearing the sca-consent entry in your browser's storage (developer tools → Application → Local Storage) — the banner will reappear on the next page load and you can choose "Decline".

Contact

To ask about this privacy policy or your data, contact Social Commerce Accountants at contact@socialcommerceaccountants.com or through the website proposal route.